privacy policy
Bel Mestiere (“we,” “us,” “our,” or “the Website”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://belmestiere.in or purchase products from us.
By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Website.
- Information We Collect
We may collect the following types of information:
a) Personal Information you provide voluntarily
Name
Email address
Phone number
Billing and shipping address
Payment-related information (processed securely through third-party payment gateways; we do not store full card details)
Order history and communication with us
b) Information collected automatically
IP address
Browser type and version
Device information
Pages visited, time spent, and referring website
Cookies and similar tracking technologies
c) Information from third parties
Payment confirmation details from payment processors
Shipping and delivery updates from courier partners - How We Collect Information
When you place an order, create an account (if available), or contact us
When you subscribe to newsletters or promotional communications (if offered)
Automatically through cookies, web beacons, and analytics tools when you browse the Website
From third-party service providers involved in order fulfilment and payment processing - How We Use Your Information
We use the information we collect for the following purposes:
To process, confirm, and fulfil your orders
To arrange shipping and delivery
To communicate with you regarding your orders, returns, or inquiries
To improve our Website, products, and customer experience
To send transactional emails (order confirmations, shipping updates)
To send promotional offers or newsletters only if you have opted in
To detect and prevent fraud or misuse of the Website
To comply with legal obligations under Indian law - Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following circumstances:
Service providers: With trusted third parties who assist us in operating the Website, processing payments, and delivering products (e.g., payment gateways, courier partners, IT service providers). These parties are required to use the information only for the purpose of providing services to us and to maintain confidentiality.
Legal requirements: When required by law, court order, government authority, or to protect our rights, property, or safety, or that of our users.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction (you will be notified if applicable). - Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences
Analyse Website traffic and usage
Improve user experience
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Website. - Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. - Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order-related information is typically retained for the period required under applicable Indian tax and consumer protection laws. - Your Rights
Under applicable Indian laws, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Withdraw consent for marketing communications at any time
Opt out of promotional emails by clicking the unsubscribe link or contacting us
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe. - Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it. - Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy applies only to Bel Mestiere. We are not responsible for the privacy practices of any third-party sites. We encourage you to read their privacy policies. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after any changes constitutes acceptance of the updated Policy. We encourage you to review this page periodically. - Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in [Insert City], India. - Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through:
The Contact Us or Help section on the Website, or
Email: [Insert your official email address]
Please include your full name and order ID (if applicable) so we can assist you efficiently.