Shipping Policy
At Bel Mestiere, we are committed to delivering your carefully selected home décor products safely and efficiently across India. This Shipping Policy outlines how we handle the dispatch and delivery of your orders.
- Free Shipping
Free shipping is available on all orders valued at ₹5,000 and above.
For orders below ₹5,000, applicable shipping charges (if any) will be clearly displayed at checkout before you complete your purchase. - Order Processing & Dispatch
Orders are typically processed and dispatched within 1–3 business days after successful payment confirmation (excluding Sundays and public holidays).
Processing time may be longer during high-demand periods, festivals, or sale events. You will be notified if there is any significant delay.
Once your order is dispatched, you will receive a confirmation email/SMS containing tracking details (where available). - Delivery Timelines
Estimated delivery times after dispatch are as follows (these are approximate and may vary):
Location
Estimated Delivery Time
Metro cities
2–5 business days
Tier-2 & Tier-3 cities
4–7 business days
Remote / difficult-to-reach areas
7–12 business days
Note: Delivery timelines are estimates only. Actual delivery depends on the courier partner, destination pin code, weather conditions, and other external factors beyond our control. - Shipping Partners
We partner with reliable courier services operating across India to ensure safe and timely delivery of your products. The specific courier assigned to your order will be mentioned in the tracking information once the package is handed over. - Tracking Your Order
After dispatch, you will receive tracking details via email or SMS.
You can track your shipment using the provided tracking number on the courier partner’s website.
If you do not receive tracking information within 3 business days of order confirmation, please contact us. - Accurate Delivery Address
Please ensure that the shipping address, pin code, and contact number provided at checkout are complete and accurate.
Bel Mestiere is not responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address details supplied by the customer.
In case of failed delivery due to incorrect address or unavailability of the recipient, the package may be returned to us. Re-shipping charges (if any) will be borne by the customer. - Packaging
All products are carefully packed to minimise the risk of damage during transit, especially fragile items such as ceramic, glass, wood, or decorative pieces.
We use protective packaging materials suitable for the nature of the product. - Damaged or Lost Packages
Please inspect the outer packaging at the time of delivery. If the package appears damaged, note it in the presence of the delivery agent and refuse delivery if necessary, or accept it and contact us immediately with photographs.
In case of damaged, missing, or lost products, notify us within 48 hours of delivery (or expected delivery date) with clear photos and order details. We will investigate and resolve the issue as per our Returns Policy.
Claims for lost packages will be processed only after confirmation from the courier partner. - International Shipping
Currently, we ship only within India. International orders are not accepted at this time. - Delays Beyond Our Control
We shall not be held liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
Natural calamities, floods, heavy rains, or adverse weather
Strikes, lockouts, or courier partner disruptions
Government restrictions, lockdowns, or force majeure events
Incorrect address or customer unavailability - Contact Us for Shipping Queries
For any questions related to shipping, tracking, or delivery status, please reach out to us through the Contact Us or Help section on the website, or write to us at the email address provided on the site. Kindly mention your Order ID for faster assistance.